55q Terms and Conditions

1 General Terms & Conditions

These Terms and Conditions 55q constitutes a legally binding agreement between the platform (hereinafter referred to as "the Platform" or "we") and its users ("Player" or "you"). 55qBy visiting the website or accessing the platform, you automatically agree to these Terms and Conditions.

These Terms and Conditions may be updated at any time. Any changes will be announced on the website and the "Last Updated" date will be revised accordingly. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• These Terms and Conditions are available in English and Bengali. In the event of any conflict, the English version shall prevail.
• 55q Operates under an international gaming license and all activities comply with the regulations of the licensing authority.
• It is the user's own responsibility to use the platform from a region where online gaming is prohibited.
• We reserve the right to decline any account registration at any time and for any reason.

2 Account Register

55qYou are required to provide accurate and complete information when creating an account. We reserve the right to close any account registered with false details, and deposits made on such accounts may not be refunded.

Only one account is permitted per person, household, device, IP address, or payment method. Attempting to create multiple accounts will be treated as bonus abuse.

• The mobile number or email address provided at registration must be active and belong to you.
• Keep your password strong and never share it with anyone. You are solely responsible for the security of your account.
• If you suspect unauthorized access to your account, notify support immediately.
• Operating an account on behalf of another person or using another person's funds is strictly prohibited.

3 Age & Eligibility

55qYou must be at least 18 years of age to participate. Protecting minors from gambling is our highest priority. Payouts may be withheld pending age verification.

Providing false information about your age during registration is a serious violation. In such cases, the account will be closed and we reserve the right to withhold any deposited funds.

• Proof of age may be requested at any time via National ID, passport, or birth certificate.
• The bank account or mobile banking account must be registered in the account holder's name.
• You must also comply with the minimum age requirement set by the laws of your applicable jurisdiction.

4 Deposits & Payments

55qFunds deposited are to be used for gaming purposes only. Deposits are typically credited to your account instantly. If there is a delay for any reason, please contact support.

We support a range of payment methods including bKash, Nagad, and Rocket. Minimum and maximum deposit limits apply to each method and are displayed on the payment page.

• No hidden charges on deposits — 55q No processing fees are deducted.
• Depositing using another person's payment method is strictly prohibited.
• The deposited currency cannot be changed. The exchange rate at the time of deposit applies.
• If suspicious deposit activity is detected, the account may be temporarily suspended pending investigation.
• In line with our anti-money laundering policy, additional verification may be required for large deposits.

5 Withdrawal Policy

Withdrawal requests are generally processed within 24 hours. However, additional time may be required if KYC verification is incomplete or a security review is needed. 55q Committed to fast payouts.

Withdrawals can only be made to the same payment method used for the deposit. This is an international anti-money laundering requirement.

• A minimum withdrawal amount applies — see the Payout page for details.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• Additional documentation may be required for suspicious withdrawal requests.
• Multiple withdrawal requests cannot be submitted simultaneously.
• Payouts are processed fastest for verified accounts.

6 Bonuses & Promotions

55qAll bonuses and promotions are subject to specific terms and conditions. By claiming a bonus, you agree to the associated terms. Winnings derived from bonuses must meet the applicable wagering requirements before withdrawal.

The right to modify or cancel any bonus offer at any time 55q The full bonus terms and conditions are detailed on each offer page.

• The welcome bonus applies to first deposits only and is available to new players exclusively.
• Bonus wagering multipliers are typically 20x to 40x (as specified on each individual bonus page).
• Bonus balance cannot be withdrawn directly until the applicable wagering requirements have been completed.
• Two bonuses cannot be combined at the same time unless explicitly permitted by the offer.
• Free spin bonuses are generally limited to specific games and have an expiry period.
• If bonus abuse is detected — such as multiple people from the same household claiming the same bonus — the bonus will be voided.

7 Gameplay Rules

55qAll game outcomes are determined by an RNG (Random Number Generator), which is regularly audited by independent third parties. There is no possibility of manipulating game results.

If a technical error causes incorrect results to be displayed in any game 55q reserves the right to cancel that transaction. Any deposited funds will be returned.

• Game rules are detailed on each game's information page.
• If your internet connection drops, the game is automatically saved and will resume from where you left off once you reconnect.
• In Live Casino games, the dealer's decision is final and cannot be appealed.
• Bets cannot be cancelled once placed, though some games may allow changes before the round begins.

8 Prohibited Activities

Any of the activities listed below 55qis strictly prohibited. Violations will result in immediate account closure, and legal action may be taken where necessary.

• Bonus abuse — claiming bonuses using multiple accounts or identities.
• Attempting to hack or manipulate the game software or RNG system.
• Unauthorized access to or use of another person's account.
• Depositing via money laundering or illegal funds.
• Using automated bots or software to play games.
• Intentionally exploiting any vulnerability or bug in the platform for personal gain.
• Abusive or harassing behavior toward other players.

9 KYC & Identity Verification

In accordance with international financial regulations 55q follows a KYC (Know Your Customer) process. Identity verification documents may be requested at any time, especially prior to large withdrawals.

Verification typically requires one or more of the documents listed below. All documents must be clear, complete, and valid.

• National ID Card (NID) — front and back images.
• Passport — a clear photo of the data page.
• Driving License — where applicable.
• Proof of payment method ownership — mBanking screenshot or bank statement.
• Selfie or video verification — for the highest level of security.

KYC documents are typically verified within 24–48 hours of submission. If any issues arise during the verification process, our support team will notify you directly.

10 Responsible Gaming

55q We believe gaming is entertainment, not a source of income. We encourage all players to play responsibly and have put in place multiple safeguards to help prevent problem gambling.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a daily limit on how long you spend playing.
• Loss Limit: Your session will automatically end if your losses exceed a set amount.
• Cool-off Period: Take a break ranging from 24 hours to 30 days.
• Self-Exclusion: Permanent account closure is available at any time.

To learn more about gaming addiction or to seek support, visit our Responsible Gaming Visit the page.

11 Account Closure & Termination

You may close your account at any time by contacting support. Please withdraw any available balance before closing your account.

55qand reserves the right to close or suspend accounts under the following circumstances:

• Any breach of the Terms & Conditions.
• Fraudulent or suspicious activity.
• Failure to complete KYC verification or submission of false information.
• Operating an account from a restricted region.
• Accounts inactive for an extended period (typically 12 months).

12 Terms Changes & Updates

55q We reserve the right to modify, update, or cancel these Terms & Conditions at any time. For significant changes, a notification will be sent to your registered email or mobile number.

Continuing to use the platform after changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly.

• The date of any changes will always be shown at the top of the page.
• To request an archived copy of previous terms, please contact Support.
• For any questions about the terms, email us at [email protected].